Privacy Policy

Effective Date: June 12, 2025

Welcome to Ventoutt, a platform owned and operated by Neuniverse Networks Pvt. Ltd. (“Ventoutt”, “we”, “our”, “us”). We provide access to professional therapy and listening services for users across the globe.
This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you interact with our platform, mobile app, or website (ventoutt.com). Your use of Ventoutt constitutes your consent to the practices outlined below.

1. Definitions

● Service: Refers to the ventoutt.com website and mobile app.
● User: Anyone using our Service, including therapy clients, listeners, and therapists.
● Personal Data: Any information that identifies you directly or indirectly.
● Usage Data: Technical data automatically collected when you use the Service.
● Data Controller: Ventoutt, determining how and why your data is processed.
● Data Processor: Third parties who process data on our behalf (e.g., Stripe, Zoom).

2. Information We Collect

We collect the following types of data to provide, improve, and secure our services:

a. Personal Data
● Full name, email address, phone number
● Country, IP address, time zone
● Demographic info (age, gender) if provided
● Information voluntarily shared during sessions

b. Session & Health Data
● Notes therapists may take (not stored permanently on our servers)
● Scheduling, session duration, and interaction logs
● Mental health preferences (if disclosed)

c. Payment Data
● Collected and processed by third-party services (e.g., Stripe, Razorpay)
● We do not store your card details on our servers

d. Usage & Device Data
● Browser/device type, location, session time
● App activity, click paths, referral links

e. Cookies & Tracking
We use cookies for functionality, preferences, analytics, and marketing. You can manage or
disable them via your browser settings.

3. How We Use Your Information

We use the data to:
● Provide therapy and listening services
● Match you with appropriate professionals
● Process payments and send invoices
● Communicate updates, offers, and support
● Improve user experience and technical performance
● Ensure platform security, safety, and compliance
● Run remarketing and analytics campaigns

You can opt-out of promotional communication at any time.

4. Data Sharing and Third Parties

We never sell your personal data. We may share limited information with:
● Therapists or listeners matched to you (only relevant session info)
● Payment processors (Stripe, Razorpay)
● Cloud platforms (Google Cloud, Firebase) for hosting & analytics
● Government or law enforcement if legally required

All service providers are bound by confidentiality and security agreements

5. International Data Transfers

Since our users and professionals are globally distributed, your data may be transferred to or stored in jurisdictions outside your own, including India, Europe, USA, and Israel. We ensure that these transfers comply with applicable laws like the GDPR and DPDP Act (India).

6. Data Retention

● We retain your data only as long as necessary for the purposes above.
● Session summaries or therapist records are stored securely, then anonymized or deleted after a defined period (decided internally).
● Payment and invoice records are retained as per legal and taxation guidelines.

7. Children’s Privacy

Ventoutt does not serve children under 18 years of age. If we learn that a minor has registered without parental consent, we will delete such data promptly.

8. Security of Your Data

We use industry-standard encryption, secure servers, and role-based access to protect your information. Despite our best efforts, no platform is 100% secure, and users are advised to share information at their discretion.

9. Your Rights

Depending on your region, you may:
● Access, correct, or delete your personal data
● Withdraw consent at any time
● Request data portability (GDPR users)
● Lodge a complaint with your regional data protection authority

10. Third-Party Links and Integrations

Ventoutt may contain links to third-party sites like Zoom, payment processors, or blogs. We are not responsible for their content or privacy practices. Please review their policies separately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. All changes will be posted here with a revised “Effective Date.” We encourage you to check this page regularly.

12. Contact Us

If you have any questions, concerns, or feedback about this Privacy Policy, please contact us:

Email: help@ventoutt.com
Website: www.ventoutt.com

Privacy Policy - Your Data Protection & Security - Ventoutt