Privacy Policy

Effective Date: June 12, 2025

Welcome to Ventoutt, a platform owned and operated by Neuniverse Networks Pvt. Ltd. ("Ventoutt", "we", "our", "us"). We provide access to professional coaching and listening services for users across the globe.

This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you interact with our platform, mobile app, or website (ventoutt.com). Your use of Ventoutt constitutes your consent to the practices outlined below.

1. Definitions

Service: Refers to the ventoutt.com website and mobile app.
User: Anyone using our Service, including coaching clients, listeners, venting clients and coaches.
Personal Data: Any information that identifies you directly or indirectly.
Usage Data: Technical data automatically collected when you use the Service.
Data Controller: Ventoutt, determining how and why your data is processed.
Data Processor: Third parties who process data on our behalf (e.g., Stripe, Zoom).

2. Information We Collect

We collect the following types of data to provide, improve, and secure our services:

a. Personal Data

Full name, email address, phone number
Country, IP address, time zone
Demographic info (age, gender) if provided
Information voluntarily shared during coaching sessions

b. Coaching Session Information (Non-Clinical)

Notes coaches may take (not stored permanently on our servers)
Scheduling, session duration, and interaction logs
Coaching preferences, goals, and interests (if disclosed)

c. Payment Data

Collected and processed by third-party services (e.g., Paypal,Stripe, Razorpay)
We do not store your card details on our servers

d. Usage & Device Data

Browser/device type, location, session time
App activity, click paths, referral links

e. Cookies & Tracking

We use cookies for functionality, preferences, analytics, and marketing. You can manage or disable them via your browser settings.

3. How We Use Your Information

We use the data to:

Provide coaching and listening services
Match you with appropriate coaches or listeners
Process payments and send invoices
Communicate updates, offers, and support
Improve user experience and technical performance
Ensure platform security, safety, and compliance
Run remarketing and analytics campaigns

You can opt-out of promotional communication at any time.

4. Data Sharing and Third Parties

We never sell your personal data. We may share limited information with:

Coaches or listeners matched to you (only relevant session info)
Payment processors (Paypal, Stripe, Razorpay)
Cloud platforms (Azure, Google Cloud, Firebase) for hosting & analytics
Government or law enforcement if legally required

All service providers are bound by confidentiality and security agreements.

5. International Data Transfers

Since our users and professionals are globally distributed, your data may be transferred to or stored in jurisdictions outside your own, including India, Europe, USA, and Israel. We ensure that these transfers comply with applicable laws like the GDPR and DPDP Act (India).

6. Data Retention

We retain your data only as long as necessary for the purposes above.
Coaching session summaries or coach records are stored securely, then anonymized or deleted after a defined period (decided internally).
Payment and invoice records are retained as per legal and taxation guidelines.
Account data: Duration of subscription + 90 days
Payment records: 7 years (tax compliance)
Session logs: 30 days (security audits only)
All coaching content/notes: NOT stored by Ventoutt

7. Children's Privacy

Ventoutt does not serve children under 18 years of age. If we learn that a minor has registered without parental consent, we will delete such data promptly.

8. Security of Your Data

We use industry-standard encryption, secure servers, and role-based access to protect your information. Despite our best efforts, no platform is 100% secure, and users are advised to share information at their discretion.

9. Your Rights

Depending on your region, you may:

Access, correct, or delete your personal data
Withdraw consent at any time
Request data portability (GDPR users)
Lodge a complaint with your regional data protection authority

10. Account and Data Deletion

Users may request deletion of their Ventoutt account and associated personal data through the account deletion option available within the Platform.

Once a valid deletion request is received and verified, Ventoutt will apply the following process:

Personal and Sensitive Data We Delete

Ventoutt will delete personal and sensitive information associated with the User from its active database, including, where applicable:

profile details
name, email address, phone number, and other contact information
login, authentication, and session data
device tokens
raw chats
venting history
coaching messages
venting-related messages
attachments
voice notes
images
onboarding answers linked to the User
support tickets linked to the User
other personal or sensitive information linked to the User that is not required for a permitted retention purpose

Deleting the Ventoutt application from a device does not automatically delete the User's account or personal data.

Data We May Retain in Anonymized Form

Ventoutt may retain limited non-identifiable analytics information for platform improvement, provided that the information has been irreversibly anonymized and cannot reasonably be linked back to the deleted User. This may include:

country
age band
support category
plan type
session count
conversion stage
response-time data
satisfaction score
cancellation reason category

Ventoutt will not retain direct identifiers, account identifiers, device identifiers, contact information, raw conversations, or any other information that could reconnect anonymized analytics data to the deleted User.

Pseudonymized information will not be treated as anonymized where Ventoutt can still identify or reconnect the information to the User.

Information We May Retain

Ventoutt may retain only the minimum information reasonably required for:

legal or regulatory obligations
billing, payment, tax, refund, or transaction records
safety-related investigations
complaint or dispute resolution
fraud detection and prevention
compliance requirements
enforcement of applicable agreements
establishment, exercise, or defence of legal claims

Ventoutt will not retain unnecessary personal information or raw conversations after account deletion unless the information is specifically required for one of the purposes listed above.

Any retained information will be access-restricted, used only for the applicable retention purpose, and deleted or anonymized when that purpose no longer applies.

Backup Deletion

Deleted personal data may remain temporarily within secure backup systems until the applicable backup deletion or overwrite cycle is completed.

Ventoutt will delete or permanently make such data inaccessible within its defined backup deletion cycle, generally within 30 to 90 days, unless a longer period is required due to a legal obligation, active dispute, safety investigation, fraud investigation, compliance requirement, or technical restriction.

During this period, backup data will not be used for marketing, analytics, platform improvement, or ordinary business operations.

Confirmation of Deletion

After the deletion process is completed, Ventoutt will display or send confirmation that the User's personal data has been deleted or irreversibly anonymized, except for limited information retained for legal, billing, tax, safety, dispute resolution, fraud prevention, or compliance purposes.

Account deletion may be irreversible and may result in the permanent loss of messages, history, account preferences, unused benefits, and other information associated with the account.

11. Third-Party Links and Integrations

Ventoutt may contain links to third-party sites like Agora, Zoom, payment processors, or blogs. We are not responsible for their content or privacy practices. Please review their policies separately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. All changes will be posted here with a revised "Effective Date." We encourage you to check this page regularly.

13. Contact Us

If you have any questions, concerns, or feedback about this Privacy Policy, please contact us:

Email: connect@ventoutt.com

Website: www.ventoutt.com